Privacy Policy - Faraday Supply Ltd.

Last Updated: August 21, 2025

Information We Collect

Faraday Supply Ltd. ("Company," "we," "us," or "our") collects personal information when you interact with our services, including:

• Contact Information: Name, email address, phone number, mailing address

• Business Information: Company name, job title, business address

• Communication Data: Messages, inquiries, and support requests

• Transaction Information: Purchase history, billing details, payment information

How We Collect Information:

• Website contact forms and inquiry submissions

• Email communications and support requests

• Phone conversations and service agreements

• In-person meetings and business transactions

• SMS opt-in forms and text message interactions

How We Use and Share Your Information

Data Usage: We use your information to provide and improve our services, process orders and payments, respond to your inquiries, provide customer support, send account notifications, and as otherwise described in this Privacy Policy.

Data Sharing: We may share your information with trusted third-party service providers (such as shipping companies, payment processors, and IT support services) strictly as outlined in this Privacy Policy and solely to fulfill our business operations and services to you.

Strict No-Marketing Sharing Policy: We do not and will not share, sell, or disclose your personal or mobile information to third parties for marketing or advertising purposes under any circumstances, even with your consent. Data sharing is strictly limited to fulfilling our business operations and services.

No External Data Transfers: We do not transfer your personal data to any external organizations under any circumstances beyond the limited business operational sharing described above. We have strict internal policies and technical safeguards in place to prevent unauthorized access or sharing of your data.

SMS Messaging Terms and Conditions

By providing your phone number and agreeing to receive texts, you consent to receive text messages from Faraday Supply Ltd. from (587) 672-2024.

Message Types: You will receive account notifications (billing reminders, payment notices), customer care messages (product support, order inquiries), and delivery notifications (shipping updates, tracking information) via SMS.

Consent: Consent is not a condition of purchase.

Message Frequency: Message frequency varies based on your account activity and orders.

Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier plan.

Help and Assistance: For help, text HELP to (587) 672-2024 or email jklein@faradaysupply.com.

Opt-Out Instructions: You can reply STOP to unsubscribe at any time. You can also contact us at (587) 672-2024 or jklein@faradaysupply.com.

Mobile Data Privacy: Mobile opt-in information and consent are never shared with third parties for any purpose whatsoever.

Contact Information and Consumer Rights

How to Contact Us: If you have questions or wish to contact us, please email jklein@faradaysupply.com, call (587) 672-2024, or use the contact form on our website at faradaysupply.com/contact.

You have the right to:

• Access the personal information we hold about you

• Correct inaccurate or incomplete information

• Request deletion of your personal information

• Opt out of SMS messages by texting STOP

• Contact us with privacy-related questions or concerns

Data Security and Retention

We protect your information with appropriate technical and organizational security measures, including strict internal policies and technical safeguards to prevent unauthorized access, disclosure, alteration, or destruction.

Data Retention: We retain your information only as long as necessary to provide our services and fulfill legal obligations. For SMS subscribers, we retain your information as long as you remain subscribed to our messaging service. You may request deletion at any time.

Absolute Data Protection Guarantee

We guarantee that:

• Personal and mobile information will never be shared with third parties for marketing purposes

• Consumer data will not be transferred to any external organizations under any circumstances beyond essential business operations

• Specific policies and safeguards exist to prevent unauthorized sharing

• Mobile opt-in and consent data is never shared with anyone for any purpose

Policy Updates

We may update this privacy policy from time to time. We will post changes on this page and update the "Last Updated" date. Continued use of our services after changes indicates your acceptance of the updated policy.

Contact Information:
Faraday Supply Ltd.
Email: jklein@faradaysupply.com
Phone: (587) 672-2024
SMS Help: Text HELP to (587) 672-2024